Please pass more turkey and mashed potatoes!

I am an art lover and an art creator.  Unfortunately, these aspects of my personality often clash with my job, designing banners, much like blaze orange clashes with pea green.  (Shudder!)  In an industry where user “clicks” are the goal, we are sometimes asked to do things that should be illegal; such as using designs that are copy-heavy and garish in color.  Why are users more likely to click on the least artistic banner on a webpage?  Are they honestly more attracted to tacky and gaudy?  Or maybe, just maybe, that designer has figured out how to lure in the unsuspecting user with the use of subliminal messaging saying, “click me… click me… click me…”  (Note to self: search “subliminal messaging conferences” and sign up.)

In the midst of all of this thinking (and contemplating Thanksgiving at the same time), I have come to a conclusion.  Designing “clickable” banners is a lot like planning for Thanksgiving dinner… add as many salads and gourmet goodies as you can, but stop fooling yourself!  People are really only coming for the turkey and mashed potatoes.  They do not care that Great Aunt Ermintrude has outdone herself in her use of Jell-O in the salad this year.  All your family wants is a chance to overdose on grilled turkey and gorge themselves on mounds of creamy mashed potatoes.  This is what I mean: users are looking for the meat and potatoes (the hearty stuff) of an advertisement.  Let them know exactly who you are and what your product is as quickly as you can.  Take out the fluff, take out the pretty.  Get to the heart of the matter so they can decide immediately if they are interested or not.  People don’t want to stare at the Jell-O salad for five minutes, trying to figure out exactly what surprises are in it.

Let’s take, for example, two of our display banners:

Version 1:                                                                      Version 2:

Version 1 outperformed Version 2 by nearly 100%!  At first glance, this may not solidify the point that I’m trying to make.  But what you can’t see in the screenshot is that Version 2 needs time to scroll through the different screensavers and features available before finally getting to the screen that is shown above.  Conversely, Version 1 shows everything from the get-go.  No waiting needed.

Do you see what I mean?  Beautiful is not always better in designing banners.  It may be easier on the eyes.  It may prompt us to hang it on our wall.  But it does not always translate into user “clicks.”  I can only speculate on the reasons for this behavior… Perhaps the user likes to see the branding and product throughout the whole process.  Possibly, loud colors naturally draw the eye and compel users to click on them.  It could even be the voices in their head telling them that the world can be saved by clicking on that banner.  (Have you come across other reasons for users’ actions?)  Whatever the motivator, it doesn’t mean that you should stop fighting for gorgeous designs.  What it does mean, though, is that there should be a way to mesh these two taste palates together.  How can that sprig of parsley be added to the turkey?

Keep in mind when designing banners what the user is looking for; hook them with straight-forward facts and a strong call to action!  Art will not always need to be sacrificed for a concept that works, but strive to simplify your designs and feed your users’ need for information quickly.  In the words of Thoreau, “simplify, simplify.”  Take away the funky Jell-o creations and give them what they want – the hearty stuff that will keep them content and satisfied.

Jessie Schroder, Marketing Specialist, W3i Holdings LLC
Jessie uses her experience in internet marketing, graphic design, and testing to guide W3i’s focus of marketing promotions.

As I was reading about the growing use of social media as a device for content discovery, a couple things became clear to me.  First, the article mentions social media as the next great gateway for users to discover stuff that is meaningful to them.  I agree.  Social media is a great vehicle to find information and content from people you trust.  But recent news of Twitter’s stalling growth, Facebook flattening and MySpace’s descent into a ghost town (ok, not so recent news there) lead me to believe that social media will not displace conventional means of content discovery, such as search, information portals, etc.  So let’s face it, discovery will continue to pervade multiple channels.  It also became clear that most of these discovery gateways are reactive, involving users seeking out said content.  In the long run, that’s not enough.  In order to maximize discovery, especially in regards to application discovery, one needs to employ a multi-pronged approach: one that is both proactive and reactive. 

First, let’s talk about reactive methods.  Enabling reactive methods of application discovery can be time-consuming and produce results slowly especially if you are just getting started (sure, there are rare exceptions to this rule).  For a publisher, it usually involves methods, like SEO, that are set to invite users to discover whatever their content may be, such as a new app.  Even social methods require users to find you and subsequently follow you, which is indeed a passive step that must be achieved before a social conversation can start.  It’s sort of like standing patiently at a mixer, waiting for people to just come up and chat with you because you look cool.  While that might produce some results, the best way for those to discover you is to get out, introduce yourself, and bump a few fists.

So let’s talk about proactive discovery.  An app with a great user experience, solving user problems without an active user base is worthless.  Publishers need to take a multi-pronged approach to improve discovery in order to build an engaged user base.  This includes standard reactive discovery gateways such as search and social, but also proactive methods that get your app in front of actual users saying “hello, nice to meet you”.  It dawned on me that W3i’s InstallIQ intuitively fit as a distinct proactive method to virtually shake hands (or fist bump) with users.  InstallIQ engages users on the install of an application; meaning that you have users’ undivided attention and have taken control over your discoverability destiny.  This proactive method is as equally important as reactive methods, but is one that is often lacking from marketing plans.   Proactive application discovery has less up-front investment (much like going up to someone and simply introducing yourself – no need to cultivate and hone your meta data for someone to spot you) and produces quicker results (hey, some of those people will introduce themselves back!).  The numbers don’t lie.  Within 8 months of launch, W3i’s InstallIQ helped a weather widget install a staggering 1.5 million apps.  Within 6 months of launch, a shopping widget gained an active audience of 3 million users via InstallIQ.  A proactive approach to application discovery can produce great results.

W3i offers a chance to proactively engage users and increase awareness, therefore, leaping over the difficult discoverability hurdle.  So how has your application discovery destiny played out?  Have you taken control of it?  How has it worked thus far?  Let your voice be heard in the comments.

Eric Montag, Product Manager, W3i, LLC
Eric is a Pragmatic Marketing Certified Product Manager and uses his experience in internet marketing to lead the charge in product research, planning, and execution from both a consumer and business standpoint. 

As you know, W3i gives users access to a wide catalog of applications on a variety of unique sites. At the same time, we also create value by connecting users to other apps they might find useful, interesting or relevant during the installation of these applications. As a clear investment in our application network, content discovery and furthering distribution opportunities for our advertising partners, I have the pleasure of announcing the release of a new internal product called Integrated Content Network.

Integrated Content Network (known internally as ICN) improves content discoverability through increased content availability and dynamic categorization on our sites. This benefits both users and advertisers. Users will discover more applications to download thus leading to greater distribution opportunities for our advertising partners, getting more of their applications in front of more potential users. Visit the freshly redesigned Freeze.com to see our first site powered by ICN.

But there’s more: ICN also increases internal efficiencies by leaps and bounds, allowing us to ensure we stay on top of application trends and seasonal changes. Couple that with ICN’s real-time site updates and we’re set to meet users’ needs with great speed.

ICN has a bright future. We have some great things in store for it, providing even further benefits to our partners and users. When these improvements are ready to be rolled out, you’ll be sure to hear about it.

As W3i moves forward, now is a better time than ever to become part of our application network. ICN is a perfect example of our investment in improving user experience and increasing distribution opportunities for advertisers. Looking for distribution for your app or monetizing your current traffic? You’ve come to the right place.

Eric Montag, Product Manager, W3i, LLC
Eric is a Pragmatic Marketing Certified Product Manager and uses his experience in internet marketing to lead the charge in product research, planning, and execution from both a consumer and business standpoint.

New York is exhausting compared to central Minnesota, but I love the passion for Internet marketing one finds at ad:tech. It always regenerates me.

If you didn’t make it this year, here are some of the trends that I picked up on for Application Marketers:

1. Mobile – The talk is mobile. The slow-up is facilitating the transfer of money and getting found (distribution).
2. The Cloud – Creating opportunities for open-source application developers. Cuts down on overhead costs.
3. Generating revenue from content – Consumers seek knowledge; deliver value in your application and they will follow.
4. Social is here to stay; it pays to really listen. Multiple tools are available for listening. How many do you use?
5. Increased spending in digital. Combining digital with traditional media can double response rates (per Rod Lehman of HP Software). Be adventurous—think application, it’s a powerful engagement tool. http://www.adtechblog.com/blog/detail/marketing-3.0building-great-brands-in-the-digital-age/
6. App discussion: “Branded apps are not marketing”:
   • Again, apps need to have utility—they must serve a purpose. User’s app interests vary by geography. In US, consumers like social apps; in India, productivity apps rule.
   • 64% of mobile users are open to seeing advertising on their phone(per GetJar); advocating for the free model.
   • Apps offer incredible engagement.
   • Mobile another touch-point.
   • Measuring success through number of downloads, returning traffic, and engagement.
     http://www.mobilemarketer.com/cms/news/database-crm/4579.html

What do you think the latest app trends are? I appreciate your comments—now back to my emails.

Donny Snyder, Business Development Manager, W3i, LLC
Donny uses his experience and excitement for the internet industry, along with W3i’s Application Network, to provide distribution and monetization solutions for content providers.

This evening I went online to BestBuy.com to pick up a new monitor for my home office PC. My old monitor crapped out a few days ago, and I’ve been meaning to get around to purchasing a new one. I tend to avoid brick and mortar stores for consumer electronic purchases, and BestBuy.com is usually the first website I start with when shopping for consumer electronics. (Apparently, I am like most other online shoppers… I read a recent analyst report that ranked BestBuy.com as the number one in total online consumer electronic sales.)

After using BestBuy.com’s user ratings to sort through and find the best-rated 23-inch monitor, I settled on an Acer H233Hbmid 23 inch Widescreen HD LCD Monitor listed at $209.99.

Thankfully for me, I use a couple of different browser add-ons which provide me with timely shopping related information while I am browsing the web. For this purchase, I followed through a message that came up from PriceGong (http://www.pricegong.com), which I had installed through W3i’s (http://www.W3i.com) Install IQ process a few months back. PriceGong alerted me that CompUSA.com had the exact same monitor for $199.99 with no shipping and handling, and no sales tax.

Later on, I proceeded through the checkout on BestBuy.com just to see what my final total would have been had I purchased this same monitor through BestBuy.com. With $14.99 for shipping and handling, and $16.37 sales tax, my total would have come to $241.35. I saved $41.36 because my installed application, PriceGong, recommended CompUSA.com while shopping at BestBuy.com!

Most tech bloggers talk down about any application that requires an install, such as Windows applications and hybrid applications (like the PriceGong browser add-on). Most tech bloggers are so caught up in the cloud these days that they fail to remember why operating system integration can be so useful. How can the cloud compete with the kind of timely information an installed application can provide?

Rob Weber, VP of Business Development and Co-Founder, W3i, LLC
Rob is an Internet marketing pioneer with over nine, profitable years evolving W3i in the Integrated Interactive Media industry.

As I am making my preparations for the Web 2.0 Expo in New York this November, I have been reflecting on where the world of computer technology has gone.

It is amazing to me how far the web has come in the past 15 years, back when I first finished B-school. I remember buying my first 14K dial-up modem and being on the cutting edge of things, or when CompuServe email address were nine-digit numbers with a period in the middle that no one could ever memorize. How did we ever survive if we couldn’t have an email address like piggyduck749?

My first big project in the business world came from moving a partner kit that was several binders to a CD-Rom that was cheaper to produce than the paper copy, practically free-to-ship compared to the hard copy and was met with so much resistance because not everyone had a CD-ROM drive.

I suppose that this is the new generation’s version of hearing “I had to walk to school, in the snow, uphill – both ways.”

So, what is the point of all this ruminating?

Just to put it in perspective how quickly things change. As I look at the Exhibitor list, even old standbys such as Microsoft and IBM are not nearly in the same business as when I started in software — the Internet was not even an industry at that point. The social networking in the world has replaced the days of pen pals (pen used to refer to the tool you used to write to a friend, not short for penitentiary) and Tweets seem to replace breaking news interrupting the day’s soap operas.

With all this, there are so many more opportunities for everyone – people can create applications and now have a method to reach people who want apps without the process of packaging and shipping and finding shelf space. Now there are ways to distribute, like through our application network, where people can create their own businesses through the money made in that process.

The Internet is an amazing place. It will be interesting to see what’s new at Web 2.0.

If you are attending Web 2.0, or are in the New York area, and are interested in meeting with W3i to discuss distribution, revenue, or engagement opportunities for your consumer apps, contact either myself or Josh Fiedler, and we will be happy to set up a meeting with you while in New York. You can also stop by our Birds of a Feather session “Distributing *.ware for Fun and Profit” at 7pm on Nov 17.

Kristin Oberhaus, Product Manager, W3i Holdings, LLC
Kristin has over 13 years of product management experience and is a certified usability analyst. She is an avid believer in pragmatic marketing.

Recently the FTC published its guide on endorsements to address the application of Section 5 of the FTC act. This prompted some confusion and questions. Following by way of overview, I attempted to de-mystify the guide.

First, the guide contemplates endorsements and written testimonials. The examples provided in the guide make clear that activity subject to the guidelines must meet one of three criteria:

1. Expression of or appearing to express an opinion by words or acts. This criteria classically applies to the celebrity endorser who appears in a commercial;
2. Compensation to individuals. This criteria applies to the regular Joe who might write a blog post about a product received for free and to blogging services where persons are compensated for posting; or
3. Reviews of products. An independent reviewer who is quoted creates potential applicability if the excerpting of the review does not reflect the substance and thereby distorts the reviewer’s opinion.

Second, the guide generally prohibits the following acts:

1. Presenting an endorsement out of context;
2. Distortion of the original endorsement;
3. Unsubstantiated claims; and
4. Failing to disclose material connections with the endorser.

The specific proscriptions above, notwithstanding liability, accrues where there is an attempt to mislead by presenting as an independent endorsement, or in the alternative, the endorser’s statement is untrue. Note too than an advertiser can be liable for unsubstantiated, unprompted claims (if it does not attempt to refute and halt such claims) made by a paid endorser.

Third, consumer endorsements are scrutinized:

1. Claims made must be substantiated (including where applicable with scientific evidence); and
2. Where the depiction in advertisement implies actual consumers, actual consumers must be used or otherwise there must be a conspicuous disclaimer.

The guide gives attention to consumer endorsements because consumer endorsements are powerful and a significant opportunity for misdirection. Bottom line conspicuous disclaimers where applicable and substantiated claims (results of the endorser must set reasonable expectations) are required.

Fourth, expert endorsements by individuals or organizations require special care:

1. The endorser must have the expertise with respect to the endorsement;
2. The expert endorser must have credibly evaluated the product and the findings must be consistent with the endorsement (e.g. when claiming superiority).

Finally, when there is a connection between endorser and seller of the advertised product that might materially affect the weight and credibility of the endorsement, such connection must be fully disclosed.

The blogosphere has been uproarious in its critique of the guide requirements, so in closing I note instances where the guidelines do not apply:

1. Employees posting on a company website or blog;
2. Bloggers who post personal opinions without remuneration or connection;
3. Person’s using a clearly demarcated company sponsored Twitter account;
4. Posts to any social network site Facebook, Myspace, LinkedIn where the post is associated clearly with a company’s attempt to self-promote.

In the end, the guidelines serve to clarify allowed and disallowed activity and, regardless of where you come down on their efficacy, are intended to promote forthrightness in company promotion to the consuming public. I for one commend the FTC for their attempt.

Hayden Creque, VP and General Counsel, W3i Holdings, LLC
Hayden counsels W3i on intellectual property, Internet law, privacy, and employment law issues. W3i strives to meet or exceed industry best practices. To learn more, click here.

W3i just wrapped up its first, of what will intently be annual, B2B Market Survey. We dubbed it the Application Distribution and Business Model Survey. Our goals were to improve our understanding of the Windows Application Market and its needs as well as broaden our understanding of how W3i can improve its services for both business partners and users.

I want to share three key insights gained from the survey. These insights are macro-level and, if instituted soundly, can provide consistent and copacetic results, fueling growth in the app market.

Insight #1: Know the Market Landscape

One thing is certain; the Windows Application Market is complex. Our survey added clarity into the diversity of verticals, needs, priorities, and anxieties that exist in this marketplace. It’s important to understand the landscape of the market(s) you’re in and to put that information to work. W3i has a unique vantage point in that we see the market across the entirety of application verticals (social networking, shopping, utilities, etc.), and we intend to use this information to better solve problems that uniquely impact the market.

Insight #2: Security and Trustworthiness Rule

Throughout the survey, respondents sent a clear message as to the importance of security and trustworthiness (see Figure 1). In every business partner and user interaction, these two values must be communicated with crystal clarity. Not only that, but your actions must match your words. W3i has a commitment to upholding a secure and trustworthy experience for users and partners. Our TRUSTe-certified InstallIQ is a perfect example of our testament to this.

Insight #3: Invest in Your Business Partners

We are humbled yet proud to have received high marks in the survey for our Business and Operational Support. Business Partner Satisfaction is one of our core corporate values — on a day-to-day basis our team works relentlessly to maximize growth and business partner relationships. Investing in a partner is truly an investment in the entire ecosystem – the entire market. Doing this acts as a direct conduit to improved user experience, improved campaign effectiveness and partner and user problems that get solved.

So there you have it. In sharing a few of the insights gained, our hope is that we can further drive innovation and growth in the Windows Application Market. Feel free to share your thoughts in the comments.

Eric Montag, Product Manager, W3i, LLCEric is a Pragmatic Marketing Certified Product Manager and uses his experience in internet marketing to lead the charge in product research, planning, and execution from both a consumer and business standpoint.

With the next holiday season right around the corner, it is important for businesses to be prepared and enter the season with an online holiday media buying strategy; so when Santa comes down the chimney at the end of the holiday season he is carrying sacks of money instead of coal.

Every company is unique; and because of this, everyone’s media buying strategies are different. There is, however, some common steps that every media buy should possess to ensure success during the holiday stretch, whether your business is connecting people with applications or selling computers. The holiday season is the highest traffic time period on the net, which means it is important that you have a marketing strategy to best help promote your company or product. If you wait until Black Friday or Cyber Monday to start running your campaigns, you’re going to play catch up and have a tough time being competitive and maximizing your ROI. All this traffic in such a short period of time means there will be a lot of online inventory available. It is important to have a strategy in place so you are putting your product in front of the most valuable and qualified user instead of throwing your money away like leftovers after Thanksgiving.

Below is a graph indicating the increase in traffic during the major holidays. It proves that you need your strategy in place in order to get the best ROI on your media buys because the traffic comes fast and drops off even faster.

 Graph provided by http://www.google.com/trends

Goals
With any good strategy and a holiday media buying strategy in particular, goals must be in place. In order to create accurate goals for your campaign you must set some benchmarks. Do your research and ask yourself these questions: What worked last year? What didn’t? How much was spent? What channels were effective? Was it paid search? Display? An affiliate program? What were the rates? CPM, CPC or CPA? If you can answer these questions, it will not only help you optimize your campaigns with efficiency, it will also help you in determining the precise and most effective window of opportunity when starting and ending your campaigns. The goals you implement into your marketing strategy this year must be based on last year’s results. If you are a startup company and you are approaching your first holiday season, it is important to document and track everything you do this season so you will be firing on all cylinders next holiday season.

Test, Test, Test
Testing is a vital part for any media buy especially during the holiday season. Starting your tests early will give you and your team time to analyze the results and build historical data. It is important to choose which KPI’s (key performance indicators) are important to the particular buy. Once you have chosen which KPI’s to measure you will then need to determine what to test. There are many variations of tests you can run so that’s why it is important to test early.

Deploy and Observe Vigilantly
Deploy and monitor campaigns before the holiday season enters its peak period. This is essential for a variety of reasons, most notably because consumers are beginning to shop online earlier than ever before, according to Shop.org. Prior to the season, identify the newest and hottest trends (examine user browsing behavior, wish list activities, or whatever is important and pertains to your business or product). Observe your buy closely so you can be prepared for any shifts, and you can optimize at a moment’s notice. This is especially important when running display campaigns because they tend to take more time and effort when optimizing.

No Guarantees
There are no absolutes to creating the perfect holiday media buying strategy or any media buying strategies for that matter. These three tips are not the magic bullet and will not guarantee a successful holiday season on their own, but if you add them to your holiday media buying strategy you will definitely increase your chances for success.

Mitch Bain, Marketing Manager; W3i, LLC
Mitch has 4 years experience focusing on Display Advertising, Search Engine Marketing, and Mobile Marketing, in the Integrated Interactive Media industry.

St. Cloud, Minnesota – October 9, 2009 – W3i Holdings, LLC announced today that Lisa Nistler was appointed Vice President of Marketing.

Lisa will be responsible for W3i’s marketing strategy and functions including: Owned and Operated web sites, creative services, usability, and client relationships.

Prior to joining W3i, Nistler was Vice President of Marketing and Technology at St. Francis Private School, where she was responsible for all traditional and interactive marketing, as well as technology educator. Lisa has extensive experience leading strategic account teams at technology companies. Before St. Francis, Nistler led Digital River’s strategic account development organization, focused on interactive marketing, optimization, and global ecommerce. Nistler has a broad-based background that spans technology, retail, direct marketing, agency, and academia.

Lisa attended the University of Colorado, Boulder, focusing on interior design, and the Minnesota School of Business, focusing on business administration.

Nistler will report to Andy Johnson, CEO. “Lisa is a key member of our team and is very committed to the growth of W3i. We congratulate her as she takes on new responsibilities in this leadership role,” comments Andy.

About W3i:
W3i, an application network that increases revenue, distribution and engagement for Windows applications and plug-ins, combines the demand for free and trial applications monetized by the distribution of recommended, relevant applications when the consumer is in the installation mindset. The W3i Application Network uses InstallIQ, W3i’s proprietary Windows installation manager, the first installation manager to be certified in the TRUSTe Trusted Download Program. Tested and optimized on over 300 million installs–currently over 9.6 million installs monthly and growing, W3i will prove to be a valued partner in growing your application business. To learn more, visit the W3i Application Network.

Press Contact:
Deborah Manthei
W3i Holdings, LLC.
deborah.manthei@W3i.com
320-257-7571