Communication Orientation
Good communication skills are one of the most sought after qualities by employers across career fields today. Plain and simple, interactions suffer in poor communication environments and many employers know this. Let communication and interactions deteriorate, and you could be looking at the demise of a company.
Here at W3i, we understand that communication that has this kind of impact comes with a need for awareness. In the workplace, one should have a conscience for any and all interactions they are involved in. Understand, and keep in mind, that communication can come in various forms and across many different mediums.
Written and Oral
When you think about communication, it is common to assume oral or spoken communication but in this generation, the majority of businesses are going global. This means less and less communication occurs face-to-face, so it is crucial to remind ourselves about the importance of clarity in the written messages we send. Also remember that tone, pitch, sarcasm and humor are a few written elements that are easily mistaken, and sometimes impossible to detect.
Actions Speak Louder Than Words
The cliché phrase “Actions Speak Louder than Words” has stuck with us for generations for a reason; because it’s true. Take for example, care. There is a big difference between caring for and caring about. We can all care about the environment but if we don’t take action (care for) to maintain it, there is no substance or worth to caring. Use of action words not only strengthens a message but it can also be motivational to yourself and others.
Having personal awareness of the nonverbal messages that we send and applying the Silver Rule, can aid in the flow of daily interactions. Yes you read that right. The Silver Rule, “Do not do unto others what you would not have them do unto you”, is very appropriate in the workplace in that it compensates for its golden counterpart’s shortcomings; shortcomings that often lead to agitation.
W3i’s advice on how to:
Communicate Effectively:
- Remember to KISS: Keep it Simple, Stupid! Unnecessary complexity should be avoided in communication, especially in interactions that are not face-to-face.
- Organize your thoughts, formulate your message, edit and then communicate. Asking yourself if there is a better way to say what you need to say is a great way to avoid confusion.
- Less can be more but don’t leave out necessary information. A small amount of quality communication can trump a lot of useless information or unorganized messages. Don’t make the receiver work in order to understand.
- Put yourself in the receiver’s shoes and apply the Silver Rule.
Build Integrity:
- Be aware of every way in which you communicate and remember, your reputation follows you everywhere. What you do, and how you do it, leaves lasting impressions.
- Use actions words and follow through with them. Keep an awareness of promises that you make and fulfill them.
- Consistency in communication and your actions are essential to building personal integrity.
Communication in W3i’s High Tech Environment
Communication is changing quickly in our highly technological world. In order to have quality interactions, we need to adapt and evolve our communication to accommodate this change. Here at W3i, we strive to make our communication as efficient as possible without sacrificing quality and clarity. While it might be easy to IM someone at work, we understand the value of face-to-face communication. To ensure mutual understanding, put in an effort to make the experience personal. Using this same standard, we also work to make our encounters with partners as personable as we can. If face-to-face interactions are not available, we use teleconferencing and phone calls first before resorting to emails. Good communication deserves priority over time.
Communication: A Learned Skill
Communication is learned. No one was born with amazing communication skills. While learning how to communicate effectively might come easier for some, it comes with time and practice. Don’t get frustrated and give up. Try on the advice you have just read. Just like a hat, if you don’t like it, you can take it off. Challenge yourself and others. You’ll like what you will uncover.