The media buzz is focusing on mobile app marketing, but marketers would be greatly amiss if they overlook marketing with desktop apps and browser apps. 

The Internet already reaches 74% of the US population or 227.7 million people.  At this point, estimated reach for smartphones is 17% of the US population or 40 million people.   Desktop and browser apps already have mainstream adoption as a way for consumers to engage directly with brands.

The power of mobile and desktop application marketing.  Forbes.com Killer Apps:  Best Branded Mobile Applications lists the best branded mobile apps.  Number 1 is Pizza Hut launched in July, 2009 with over 1 million downloads, reporting sales of over $1 million.  (Other branded apps in the list include:  Charmin Sit or Squat (find bathroom facilities), DirecTV Program Info (set your DVR recordings), Purina Petcentric (need-to-know pet places), and US Open (news and up dates)).  Many of these are “location apps” but consider all the Pizza Hut devotees working on their desktops at lunch or dinner with a desktop app reminding them that their Pizza Hut favorites are only a click away.  As with Papa John’s MyPapa Widget, the desktop becomes a reminder. 

The power of desktop application marketing.  Last.fm states that “our desktop strategy was key to our crazy growth.”  Last.fm’s success was due to their ability to combine the ideal feedback loop for crowd-sourced music recommendations—the fuel coming from the desktop.  Picaboo, a stunning photo book creator, has also put excitement back into the desktop.

The power of browser application marketing.  Yapta’s browser app allows you to select flights to track from airline websites.   Through their system, Yapta has conducted approximately 500 million airfare price checks, revealing that seat prices on 45% of flights will drop before the cabin door closes. Approximately 15% of these flights are eligible for a refund or credit, net of airline re-booking fees. Since May 2007, Yapta has identified over $250 million in savings for its members, an average of $334 per traveler each year.

Whether your engagement tactic is desktop, browser, or mobile application marketing, make sure to provide users with quality content and your marketing dollars will be well spent.  W3i provides performance-based distribution for consumer applications—now averaging 9.6 million apps distributed each month.

Has consumer application marketing worked for your company?  Share your story as a comment.    

Deborah Manthei, Director of Marketing Communications, W3i, evangelizing the use of consumer application marketing to engage brands’ essential users.

As 2009 comes to a close, 2010 will usher in some fantastic changes for applications.  I am making three application predictions for next year, showing the application landscape’s constant shift and change to meet new user and market demands:

1. The Rise of Social Security Apps
   As phishing, worms and viruses become more prevalent on social networks (see: Koobface and Mikeyy); I predict in 2010, we will see a rise of applications and browser add-ons dedicated to improve security on social networks.  These apps will function as scouts, preemptively warning users to impending dangers, such as worms that intend to gather sensitive information available on your social network profile.  The need for these types of apps is clear and would provide a great protective benefit to consumers.
2. Location finds its way to Desktop Apps
   There are many great social location-based services gaining momentum with users as of lately:  Gowalla, Foursquare, and Loopt are just a few.  Yes, these services are generally best rendered on a mobile device.  But I predict, in 2010, that many of these services will create auxiliary desktop apps.  Presence on the desktop would offer an enhanced user experience: persistent views into location of friends, trip planning/scheduling, landmark information and media, local event information, management of digital collectibles, and account management options.
3. Application Indexing Improves
   I’ve written previously about how application indexes should improve.  These services, such as Wakoopa, catalog desktop applications and their related usage data. I predict these services will improve greatly in 2010.  Currently, their user base skews heavily towards the tech-savvy audience.  To truly index the world of applications, these services need to gain acceptance from all demographics and I predict they will crack this nut next year.  These services will then grow in popularity on a scale comparable to mobile app stores, such as Apple’s App Store and Google Android’s Market.

So there you have it; three application predictions for 2010.  But surely there’s more than just this.  What predictions do you have for the application landscape next year?  Be bold and leave your predictions in the comments!

Eric Montag, Product Manager, W3i, LLC
Eric is a Pragmatic Marketing Certified Product Manager and uses his experience in internet marketing to lead the charge in product research, planning, and execution from both a consumer and business standpoint.  

In the spirit of the holidays, it seems a little free gift is in order.  So, I am recommending my favorite free applications and why:

7 Zip

This is a nice and easy zip tool.  Of course, anything that zips files up is indispensable.  One that can do it without requiring a lot of thought, is even better.  This is something that I use on a daily basis and frankly, could not live without.

Weatherbug

A little piece of background, I have a main house that is about 200 miles away from my weekday apartment and the office.  On top of that, I am in Minnesota.  Being able to quickly check the weather, be alerted to any problems–whether snow in the winter or tornados in the summer–is crucial.  I have come to recognize the little chirp as a lifeline of information, to the point that little bug can wake me up from several rooms away.  Unless you live in a Utopian weather climate, this is a must have.

KwiClick

I recently discovered this application.  How totally cool.  Right now it only works on FireFox, but when you search, no more going back and forth, right clicking to open another window, all that stuff.  KwiClick keeps my search results handy and when one page doesn’t quite cut it, the next option is right in front of me, a click away. 

CamStudio

Wow!!  Years ago I used another application that was quite expensive to capture what was going on with my screen.  This has so many more features and is a free download.  I found a few great uses for it.  I have used it instead of trying to explain in email how to perform some tasks for my less technical friends, and I have used it when submitting technical tickets to websites where I can’t quite get my words to convey the problem that I am having.  With its ability to capture sound from me or the computer, to capture just a section of the screen and to show or not show the mouse makes it a very useful tool.

Free Living 3D Fireplace Screensaver

It’s Christmas, and I feel a bit of nostalgia at Christmas time.  Since I get a lot of hints that I might be a tad older than most of our readers, I won’t feel bad to say that, as a kid, we didn’t have a fireplace, DVDs weren’t invented (we didn’t even have beta players), no cable and the only satellite we knew about was SpaceLab.  But on Christmas morning, at least one of those TV stations that came in over the antenna would run a film of a fireplace and play Christmas carols in the background.  This was the backdrop for more Christmas mornings than I can remember.  This just reminds me of the Yule Log broadcasts.  Now I get the screensaver on, put a Christmas carol playlist on my Music Oasis and print out the lyrics from EZ Lyrics so friends and family can sing along with the carols. 

So have a Merry Christmas, a Wonderful Hanukah, a Joyous Kwanzaa and a very Happy New Year!!

Kristin Oberhaus, Product Manager, W3i Holdings, LLC
Kristin has over 13 years of product management experience and is a certified usability analyst. She is an avid believer in pragmatic marketing.

On a regular basis, it’s important to take a look at the application user experience and truly try to understand the value delivered to users.  When this topic comes up, some questions arise:

1. Since this is so subjective, how does one accurately measure value? 
2. How can you be sure your marketing is properly conveying value to end users?
3. How can one quickly and easily measure value?

There are a variety of ways to determine value; listening to your users is a big one, revenue generation can give some insight, but when asserting the value that an app communicates and subsequently provides, there must be a quick and easy way to measure value.  For this reason, we’ve created a tool called the Application Value Matrix.  Two performance indicators are used to determine the value that is communicated and delivered to users: attrition, which is the rate users uninstall an application, and acceptance, which is the rate users decide to download/install an application.  By plotting these two performance indicators, you can easily gauge how well you are communicating and delivering value, understand how these two metrics are related, and subsequently take action to improve.

The Application Value Matrix is divided into four quadrants:

1. Valued:  High Acceptance, Low Attrition
2. Misinterpreted Value:  High Acceptance, High Attrition
3. Unrepresented Value or Niche:  Low Acceptance, Low Attrition
4. No Value:  Low Acceptance, High Attrition

I challenge you to plot your apps onto this matrix.  By doing so, you can determine certain action items necessary to improve the value communicated and/or delivered to users. 

So, what does each quadrant mean?

Valued

This quadrant embodies effective value communication and delivery to users.  Users understand the value that the app provides up-front, thus there is high acceptance of the application.  Users value the application as they use it, thus there is low attrition.   Even if your application falls into this quadrant, it’s important not to stand still.  Continue to deliver value to end users through consistent improvements and by being the best of your breed.  Also, remember that delivering value does not mean piling on new features or adding unnecessary complexities.

Misinterpreted Value

Apps that fall into this quadrant have high acceptance and high attrition.  So what does this mean?  One of two things:  first, it could mean your marketing campaigns communicate value that fails to be delivered to users, thus causing high attrition.  If this is the case, look at your marketing assets and adjust the communication so it properly conveys the true value your app provides.  Second, this could mean (and this is probably rare) that your app is a victim of the “hype machine”.  Perhaps you have a lot of positive press about your app, causing a lot of people to download your application.  However, upon using it, a large percentage of users find that it’s just not for them.  Maybe it does deliver value to a subset of users, great; but seek to understand why the majority did not find value in your app.

Unrepresented Value or Niche

Apps that find themselves in this category have both low acceptance and low attrition.  Again, this can mean one of two things.  First, it could mean that value is not effectively communicated to users.  Look at your marketing campaign and enhance the messaging so it truly communicates the problems your app solves for users.  Second, this could mean your app is niche.  A certain subset of users wants your application and this subset truly values your application.  If this is the case, formulate a plan to enhance your application to improve acceptance for new personas or markets. 

No Value

The meaning of this quadrant is fairly intuitive.  Very few users download your application and of those who do download it, have high attrition.  The good news is that in this quadrant, you have nowhere to go but up.  Ultimately, you need to focus on the value your app provides first before you look at enhancing your marketing assets.  This is not a “chicken or egg” scenario.  There is only one thing that can come first and that is delivering value.  Once you have achieved this, you can quickly follow up by improving value communication for a one-two punch.  To improve value delivery, ask yourself some questions:  Are you properly engaging users?  Are you truly solving a problem that exists in the market?  Is your app easy to understand and use?  Did you design it with yourself in mind and not your users?

I hope you find this tool useful as it is important to effectively create and communicate value.  This tool is not meant to substitute other important ways to measure the value your app provides, such as user feedback and other various performance indicators.  The Application Value Matrix is intended as a supplement, used to quickly and easily identify areas for improvement.

Eric Montag, Product Manager, W3i, LLC
Eric is a Pragmatic Marketing Certified Product Manager and uses his experience in internet marketing to lead the charge in product research, planning, and execution from both a consumer and business standpoint.  

As I was reading about the growing use of social media as a device for content discovery, a couple things became clear to me.  First, the article mentions social media as the next great gateway for users to discover stuff that is meaningful to them.  I agree.  Social media is a great vehicle to find information and content from people you trust.  But recent news of Twitter’s stalling growth, Facebook flattening and MySpace’s descent into a ghost town (ok, not so recent news there) lead me to believe that social media will not displace conventional means of content discovery, such as search, information portals, etc.  So let’s face it, discovery will continue to pervade multiple channels.  It also became clear that most of these discovery gateways are reactive, involving users seeking out said content.  In the long run, that’s not enough.  In order to maximize discovery, especially in regards to application discovery, one needs to employ a multi-pronged approach: one that is both proactive and reactive. 

First, let’s talk about reactive methods.  Enabling reactive methods of application discovery can be time-consuming and produce results slowly especially if you are just getting started (sure, there are rare exceptions to this rule).  For a publisher, it usually involves methods, like SEO, that are set to invite users to discover whatever their content may be, such as a new app.  Even social methods require users to find you and subsequently follow you, which is indeed a passive step that must be achieved before a social conversation can start.  It’s sort of like standing patiently at a mixer, waiting for people to just come up and chat with you because you look cool.  While that might produce some results, the best way for those to discover you is to get out, introduce yourself, and bump a few fists.

So let’s talk about proactive discovery.  An app with a great user experience, solving user problems without an active user base is worthless.  Publishers need to take a multi-pronged approach to improve discovery in order to build an engaged user base.  This includes standard reactive discovery gateways such as search and social, but also proactive methods that get your app in front of actual users saying “hello, nice to meet you”.  It dawned on me that W3i’s InstallIQ intuitively fit as a distinct proactive method to virtually shake hands (or fist bump) with users.  InstallIQ engages users on the install of an application; meaning that you have users’ undivided attention and have taken control over your discoverability destiny.  This proactive method is as equally important as reactive methods, but is one that is often lacking from marketing plans.   Proactive application discovery has less up-front investment (much like going up to someone and simply introducing yourself – no need to cultivate and hone your meta data for someone to spot you) and produces quicker results (hey, some of those people will introduce themselves back!).  The numbers don’t lie.  Within 8 months of launch, W3i’s InstallIQ helped a weather widget install a staggering 1.5 million apps.  Within 6 months of launch, a shopping widget gained an active audience of 3 million users via InstallIQ.  A proactive approach to application discovery can produce great results.

W3i offers a chance to proactively engage users and increase awareness, therefore, leaping over the difficult discoverability hurdle.  So how has your application discovery destiny played out?  Have you taken control of it?  How has it worked thus far?  Let your voice be heard in the comments.

Eric Montag, Product Manager, W3i, LLC
Eric is a Pragmatic Marketing Certified Product Manager and uses his experience in internet marketing to lead the charge in product research, planning, and execution from both a consumer and business standpoint. 

This evening I went online to BestBuy.com to pick up a new monitor for my home office PC. My old monitor crapped out a few days ago, and I’ve been meaning to get around to purchasing a new one. I tend to avoid brick and mortar stores for consumer electronic purchases, and BestBuy.com is usually the first website I start with when shopping for consumer electronics. (Apparently, I am like most other online shoppers… I read a recent analyst report that ranked BestBuy.com as the number one in total online consumer electronic sales.)

After using BestBuy.com’s user ratings to sort through and find the best-rated 23-inch monitor, I settled on an Acer H233Hbmid 23 inch Widescreen HD LCD Monitor listed at $209.99.

Thankfully for me, I use a couple of different browser add-ons which provide me with timely shopping related information while I am browsing the web. For this purchase, I followed through a message that came up from PriceGong (http://www.pricegong.com), which I had installed through W3i’s (http://www.W3i.com) Install IQ process a few months back. PriceGong alerted me that CompUSA.com had the exact same monitor for $199.99 with no shipping and handling, and no sales tax.

Later on, I proceeded through the checkout on BestBuy.com just to see what my final total would have been had I purchased this same monitor through BestBuy.com. With $14.99 for shipping and handling, and $16.37 sales tax, my total would have come to $241.35. I saved $41.36 because my installed application, PriceGong, recommended CompUSA.com while shopping at BestBuy.com!

Most tech bloggers talk down about any application that requires an install, such as Windows applications and hybrid applications (like the PriceGong browser add-on). Most tech bloggers are so caught up in the cloud these days that they fail to remember why operating system integration can be so useful. How can the cloud compete with the kind of timely information an installed application can provide?

Rob Weber, VP of Business Development and Co-Founder, W3i, LLC
Rob is an Internet marketing pioneer with over nine, profitable years evolving W3i in the Integrated Interactive Media industry.

I love getting a great deal, and I don’t have a lot of time to search for alternative offers so I use a shopping application. The shopping comparison sites are great. I bookmarked Overstock.com, Shopzilla, SmartBargains, Shopping.com, PriceGrabber.com, and Yahoo! Shopping. Of course, there is always Amazon and eBay. (Dangerous, as these sites are addicting and I couldn’t pass up several great bargains doing my research.)

However, I really love the convenience of desktop applications. And there are many benefits for the retailer. Being on the user’s desktop keeps your site top-of-mind and increases impulse purchases. Who doesn’t get distracted occasionally and begin to play with the apps on their desktops? Voila, a potential sale for you. Or the app can jump in when the user is searching for an item that the retailer has in their inventory. Voila, another potential sale.

Reminders. Shopping applications can offer reminders and promotions—creating an urgency to buy during key times of the year. What man doesn’t need to be reminded that they should buy their wife or girlfriend a gift during the holidays? Also if they are planning to buy online, they might need a reminder to buy now in order to get the gift there in time for the holidays. Gift suggestions can also do the trick. Shopping apps can offer more product information as well as recommendations; things that increase the value for the user.

While shopping applications were once difficult and time consuming to develop, new tools such as Adobe AIR exponentially speed up time to market. Adobe AIR allows developers to use web based technologies such as HTML, JavaScript and AJAX to develop shopping applications with the ability to support multiple operating systems. Adobe AIR also allows the shopping application to interact with your website if the user has it open in their browser. Previously this was much more difficult to do. Typically websites are sandboxed, however, Adobe AIR gives developers the ability to access some operating system features that only the typical shopping application could access to in the past. Adobe AIR is a remarkable technology that will allow you to get your app developed and out to your customers in no time.

With the simplicity of Adobe AIR. a shopping application can be built to maximize sales for this year’s holiday. Once a shopping comparison application is built, a large user base is necessary to reap the rewards. W3i has distributed over 300 million applications with proven results for e-retailers. The VP of Business Development at a major shopping comparison site comments about W3i’s Application Network, “W3i’s distribution partnership helped us build a loyal and active user base of well over three million daily consumers comparing prices across thousands of Internet stores within six months of launch.” Click Here to learn more about the W3i Application Network, a performance-based distribution opportunity, and how it can begin building your user base.

Thomas Heitz, Business Development, W3i
Thomas is a Business Development Executive at W3i, an application network that increases revenue, distribution, and engagement for Windows applications and plug-ins.  His expertise is in increasing revenue and traffic for shopping and entertainment applications.

How are application installation rates impacted if multiple application ads are presented in the installer? This is a question that is frequently asked by application publishers when they consider the revenue- generating opportunity made possible by cross-selling additional applications during their installation process–the monetization model offered by the W3i Application Network. W3i conducted a test to attempt to answer this question.

First, some background information on W3i and the W3i Application Network. How does W3i add value? For advertisers W3i creates value by providing a new channel to purchase distribution. For publishers W3i creates value by sharing the revenue generated by the distribution of these advertisers’ applications. For users W3i creates value by helping them discover new applications from advertisers and providing revenue to fund more application development.

W3i conducted a test to understand the impact of cross-selling applications in the installer.

• Cross Section of Applications Tested – two media players, two game applications, a utility, and a social networking application.
• 175,000 applications were installed by users

The number of cross-sells (advertiser’s offers) tested included 1, 2, 3, 4, and 5.

Our findings show that a drop in the applications’ installation rate from 1 to 5 offers was less than 1.5 percentage points, equating to an average decrease of 12% with a full 5 offers. At W3i, publishers can choose the number of cross-sells that are available with their applications.

W3i observed that the acceptance rate of each cross-sell varies greatly from advertiser to advertiser and publisher to publisher. Additionally, applications have varying installation rates from application to application. This leads to the conclusion that it is not the quantity of cross-sells that impact the installation rate as much as it is the relevancy. W3i enables clients to select which applications to advertise with their apps to increase the relevancy for their users.

How many and what cross-sells are included is ultimately decided through balancing user acceptance and revenue generated. As the number of cross-sells increase, the relevancy and revenue decreases per cross-sell and so the reality is that there is limited number of cross-sells that maximize the lifetime revenue for a publisher.

Kristin Oberhaus, Product Manager, W3i Holdings, LLC
Kristin has over 13 years of product management experience and is a certified usability analyst. She is an avid believer in pragmatic marketing.

With Google’s  announcement of the Chrome OS a few weeks ago, it is easy to speculate about its impact on the web, the PC market, and applications in general.  While time will tell if the OS can live up to expectations and truly rival Microsoft for desktop dominance (it has to rule the netbook market first before it can even begin to compete on a broader scale), the introduction of this web-based OS raises an interesting question related to applications: what impact will this have, if any, on the evolution of applications?

At W3i, since we are application enthusiasts, this is a fun question to ponder.  My belief is that, while this OS will solidify the already prominent market mainstay of connecting desktop applications to the web, it will not outright eliminate the desktop application universe and can only do more to force singular user identity on the net, thus creating new application experiences.

I don’t believe desktop applications are history.  First and foremost, the jury is still out on whether Google can topple Microsoft, king of the desktop.  Microsoft will certainly not stand still.  As well, one of the most important reasons why apps won’t disappear is accessibility.  Desktop applications allow user access without a required internet connection.  While many apps now connect to the web to function, many apps such as office suite applications, image manipulation apps, music apps and even email apps provide functionality without an internet connection.  Can you imagine not being able to use your computer because you’re aboard a plane and unable to access an internet connection?  A non-web-based experience is here to stay.

I do think, however, that Chrome OS will enhance application user experience.  By Google making the Chrome OS web-based only, they help set a clear user experience standard — instant access to the web, light-weight design, and purportedly, no viruses.  Microsoft will probably follow suit in making Windows leaner and blurring the lines between desktop and web, but not eliminating the non-web desktop outright (due to accessibility).  This blurring of these lines can only perpetuate the need for a more refined connection of a user’s identity and the user-related information stored on the web and accessed on the desktop.  By creating a platform that is web-based, users’ identity can be related to a single log-in, via the OS.  Conceivably, the social network and social information islands that exist today will be harmonized – applications will be born related to a particular function or niche rather than an application that is specific to the island where the information exists.  The possibilities are endless!

Overall, I’m convinced the Google Chrome OS will evolve and enhance the application universe by causing a shift in the desktop experience.  What do you think will happen?

Eric Montag, Product Manager, W3i Holdings, LLC
Eric is a Pragmatic Marketing Certified Product Manager and uses his experience in internet marketing to lead the charge in product research, planning, and execution from both a consumer and business standpoint.

W3i to Distribute Cozi’s Photo Collage Screen Saver Application

St. Cloud, Minnesota, July 14, 2009 – W3i, provider of marketing solutions that increase distribution, revenue, and engagement for Windows applications, announced today that Cozi is now part of W3i’s Application Network.  Cozi, a free web service that helps busy families organize and simplify their daily lives, is using W3i’s Application Network to introduce its Photo Collage Screen Saver to a broader audience and grow its user base.

“W3i’s Application Network can be a significant source of new users for growth companies with Windows applications and various types of plug-ins,” said Rob Weber, VP of Business Development at W3i.  “Cozi joins a network of application companies in their efforts to ramp up user acquisition at a known ROI.  During the installation process, W3i’s Application Network leverages the demand for popular free applications by matching users with companies seeking distribution, such as Cozi and their Photo Collage Screen Saver, giving the user a value-add.”

The Cozi Photo Collage Screen Saver automatically finds digital photos already stored on the PC from vacations, birthdays, kid’s sports events and other family activities and displays them in dynamically generated photo collages on the computer screen, organized by event.  Cozi also offers a shared family calendar and solutions to organize household lists, share information and stay in communication.

“W3i’s distribution capabilities are helping us reach new users with a focus on family,” said Robbie Cape, CEO and Co-Founder of Cozi. “W3i’s Application Network is an effective way for us to promote the Cozi Photo Collage Screen Saver and expose this audience to all of the benefits of Cozi.”      

About W3i:
W3i increases revenue, distribution, and engagement for Windows applications and plug-ins. W3i uses a network approach combining the demand for free applications monetized by the distribution of relevant applications when the consumer is in the installation mindset.  W3i’s Application Network uses Install IQ, W3i’s proprietary Windows installation manager, the first installer to be certified in the TRUSTe Trusted Download Program.  Tested and optimized on over 250 million installs–currently 7.1 million installs monthly and growing, W3i will prove to be a valued distribution partner in growing your application business. To learn more, visit W3i’s Application Network.

About Cozi:
Cozi is a free web service that helps families organize and simplify their busy lives.  With Cozi, families have the tools to manage schedules, track shopping and to-do lists, organize household chores, and share family updates – all in one solution. Families can access Cozi from any computer at home or at work, and can get shopping lists, schedules and messages on any mobile phone. Located in Seattle, WA, Cozi was founded by veterans of Microsoft, Expedia, and Amazon with a vision for creating technology tuned to the family. Cozi has more than 1.5 million family members, and is available for free at www.cozi.com.

Press Contact:
Deborah Manthei
Director of Marketing Communications
320-257-7571
deborah.manthei@W3i.com

The names of companies and products mentioned herein are trademarks of their respective owners.