This evening I went online to BestBuy.com to pick up a new monitor for my home office PC. My old monitor crapped out a few days ago, and I’ve been meaning to get around to purchasing a new one. I tend to avoid brick and mortar stores for consumer electronic purchases, and BestBuy.com is usually the first website I start with when shopping for consumer electronics. (Apparently, I am like most other online shoppers… I read a recent analyst report that ranked BestBuy.com as the number one in total online consumer electronic sales.)

After using BestBuy.com’s user ratings to sort through and find the best-rated 23-inch monitor, I settled on an Acer H233Hbmid 23 inch Widescreen HD LCD Monitor listed at $209.99.

Thankfully for me, I use a couple of different browser add-ons which provide me with timely shopping related information while I am browsing the web. For this purchase, I followed through a message that came up from PriceGong (http://www.pricegong.com), which I had installed through W3i’s (http://www.W3i.com) Install IQ process a few months back. PriceGong alerted me that CompUSA.com had the exact same monitor for $199.99 with no shipping and handling, and no sales tax.

Later on, I proceeded through the checkout on BestBuy.com just to see what my final total would have been had I purchased this same monitor through BestBuy.com. With $14.99 for shipping and handling, and $16.37 sales tax, my total would have come to $241.35. I saved $41.36 because my installed application, PriceGong, recommended CompUSA.com while shopping at BestBuy.com!

Most tech bloggers talk down about any application that requires an install, such as Windows applications and hybrid applications (like the PriceGong browser add-on). Most tech bloggers are so caught up in the cloud these days that they fail to remember why operating system integration can be so useful. How can the cloud compete with the kind of timely information an installed application can provide?

Rob Weber, VP of Business Development and Co-Founder, W3i, LLC
Rob is an Internet marketing pioneer with over nine, profitable years evolving W3i in the Integrated Interactive Media industry.

How are application installation rates impacted if multiple application ads are presented in the installer? This is a question that is frequently asked by application publishers when they consider the revenue- generating opportunity made possible by cross-selling additional applications during their installation process–the monetization model offered by the W3i Application Network. W3i conducted a test to attempt to answer this question.

First, some background information on W3i and the W3i Application Network. How does W3i add value? For advertisers W3i creates value by providing a new channel to purchase distribution. For publishers W3i creates value by sharing the revenue generated by the distribution of these advertisers’ applications. For users W3i creates value by helping them discover new applications from advertisers and providing revenue to fund more application development.

W3i conducted a test to understand the impact of cross-selling applications in the installer.

• Cross Section of Applications Tested – two media players, two game applications, a utility, and a social networking application.
• 175,000 applications were installed by users

The number of cross-sells (advertiser’s offers) tested included 1, 2, 3, 4, and 5.

Our findings show that a drop in the applications’ installation rate from 1 to 5 offers was less than 1.5 percentage points, equating to an average decrease of 12% with a full 5 offers. At W3i, publishers can choose the number of cross-sells that are available with their applications.

W3i observed that the acceptance rate of each cross-sell varies greatly from advertiser to advertiser and publisher to publisher. Additionally, applications have varying installation rates from application to application. This leads to the conclusion that it is not the quantity of cross-sells that impact the installation rate as much as it is the relevancy. W3i enables clients to select which applications to advertise with their apps to increase the relevancy for their users.

How many and what cross-sells are included is ultimately decided through balancing user acceptance and revenue generated. As the number of cross-sells increase, the relevancy and revenue decreases per cross-sell and so the reality is that there is limited number of cross-sells that maximize the lifetime revenue for a publisher.

Kristin Oberhaus, Product Manager, W3i Holdings, LLC
Kristin has over 13 years of product management experience and is a certified usability analyst. She is an avid believer in pragmatic marketing.

It is a never ending job understanding what goes on in the world and how it applies to improving business. At W3i, we are constantly reviewing data, analyzing information, and sharing performance data with our clients. Anytime we can provide more insight into how our clients can leverage the market to their advantage, and increase relevancy for our users, we step up to the proverbial plate.

Essential data is derived from our installation processes, research on personas that use specific products, and return visits of customers. Essentially as much information as we can gather without getting too specific.

Therein lies the challenge. At W3i, we are committed to not collecting personally identifiable information. So without PII, how does demographic targeting work on the internet?

We employ a large amount of secondary research to determine information on personas with regards to things like operating systems, installed applications, and conduct primary research on our returning customers. For example, users that have the latest operating system are more likely to have this system as their primary household computer. This is important because it equates to more application usage.

How can that tell us anything? Let’s take some obvious cues. Let’s say I have a game manager and I want to decide what game to offer up to a user, how would that decision making process happen?

First, we detect the operating system. It is Windows 2000. We know that most intensive games are not compatible with this environment, so a high definition game is probably not the best user experience for this user. Now, let’s detect for some basic software, such as Flash. The user does have Flash, so I know that flash-based casual games are compatible and will work. Now, consider the product that this user is downloading. They are downloading a patriotic screensaver so odds are a game that targets patriotism would be a good bet. But wait — there is another component to this. If that person downloads a patriotic screensaver on July 1, could it be that it is really what we call our Cement Goose Lady Persona? These are the women who make us smile by taking the time to make sure that even their cement goose is dressed appropriately for the occasion. If we take a look at their returning customer status, we determine that this is a common occurrence for this user to download a screensaver at holidays.

Given all this, our installer can choose an appropriate game for that persona during the installation process.

Why do we do this? First, and most importantly, this allows us to ensure each visitor to our sites receives software that works. Second, and only slightly less important, it provides the best value for our partners who are advertising with us. Of course, we benefit as well. A win/win/win situation. Maybe that is what W3i really stands for?

For more information on increasing revenue, distribution, and engagement for Windows Application contact W3i. With over nine years experience and 250 million installations W3i established an Application Network—app companies with user demand supported by app companies with a revenue-generating business model. Learn more about W3i’s Application Network today.

Kristin Oberhaus, Product Manager, W3i Holdings, LLC
Kristin has over 13 years of product management experience and is a certified usability analyst. She is an avid believer in pragmatic marketing.

Online media player provides monetization and marketing opportunities for artists and record labels

St. Cloud, MN, June 5, 2009 – W3i, a provider of marketing solutions that increase revenue, distribution and engagement for Windows applications and plug-ins, and RightsFlow, a provider of music licensing and royalty services, announced today the creation of an integrated music marketing platform designed to help artists and labels monetize free music downloads through media support.

“W3i has developed solutions to enable the distribution of free content for over nine years,” comments Robert Weber, Vice President of Business Development at W3i. “Our proprietary technology, Install IQ, and W3i’s Application Network can help downloadable content providers increase their revenue as well as ensure speed-to-market while utilizing minimal artist resources.”

As traditional music business models continue to change, artists and labels are looking for innovative sources of revenue in the digital space. “We are very excited to offer record labels and artists access to the W3i Media Player,” stated Alex Holz, Director of Client Relations for RightsFlow. “This system helps artists and labels reach music lovers searching for free music, while still generating revenue from their recordings.”

The media-supported initiative involves reaching fans searching for free music and offering DRM-free downloads of unreleased and difficult-to-find digital tracks. The initial rollout features 100 tracks across Rock, Pop, Jazz, Hip-Hop, Latin, Alternative, and Country music genres, including artists such as Say When, Carey Ott, Michael Olatuja, and Drunken Barn Dance.

“We are pleased to work with W3i and RightsFlow on this exciting program,” said Gary Taylor, manager of Carey Ott and co-manager of The New Congress. “Finding creative ways to market and monetize music is especially important for D.I.Y. artists, and earning revenue while rewarding fans with free music is an unmatched deal.”

Install IQ was the first installation system certified in the TRUSTe Trusted Download program, and users have demonstrated high satisfaction in online surveys.

About W3i:
W3i increases revenue, distribution and engagement for Windows applications and plug-ins. W3i uses a network approach combining the demand for free and trial downloads monetized by the distribution of useful downloads when the consumer is in the download mindset. W3i’s Application Network uses Install IQ, W3i’s proprietary Windows installer, the first installer to be certified in the TRUSTe Trusted Download Program. Tested and optimized on over 250 million installs–currently 7.1 million installs monthly and growing, W3i will prove to be a valued distribution partner in growing your application business. To learn more, visit W3i’s Application Network.

About RightsFlow:
RightsFlow offers Mechanical Licensing & Royalty Solutions for labels, distributors, and online music services. We specialize in obtaining bulk mechanical, DPD, and ringtone licenses including streaming, tethered, and limited downloads rights. Our proprietary “FLOW” system allows us to license, account, and pay royalties directly to the Harry Fox Agency (HFA) and the thousands of publishers not represented by HFA. Today, RightsFlow services over 1,500 labels for mechanical and DPD licensing. Some of the many clients we service include marquee companies such as imeem, E1 Entertainment, Muzak, EMI Music, Active International, Tapulous, CD Baby, IODA, Audible Magic, YouLicense, Constellation Wines (Blackstone), X5 Music Group, Zebralution and Disc Makers, among others. For more information on RightsFlow’s services and management team, visit www.rightsflow.com.

Media Contact for W3i:
Deborah Manthei +1.320.257.7571 / deborah.manthei@W3i.com

Media Contact for RightsFlow:
Gideon Kalischer, +1-212-937-6955 / gideon.kalischer@rightsflow.com

7th annual Stevie® Awards will be presented on June 22 in New York City

St. Cloud, Minnesota – May 20, 2009 – W3i, LLC, provider of marketing solutions that increase revenue, distribution, and engagement for Windows applications and plug-ins, was named a finalist today in the New Product or Services of the Year – Computer Services category in The 2009 American Business Awards.

The finalist designation was presented for W3i’s Download Network, a leading consumer software platform.  Using a network approach, W3i’s Download Network pays partners to generate traffic, installs interactive consumer applications, and delivers active users to W3i’s clients. 

The American Business Awards is the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit entries to the ABAs – public and private, for-profit and non-profit, large and small. 

Stevie Award winners will be announced during the annual gala on Monday, June 22 at the Marriott Marquis Hotel in New York City.  Six hundred executives from across the U.S.A. are expected to attend.  The ceremonies will be broadcast on radio nationwide by the Business TalkRadio Network and hosted by Cheryl Casone of Fox Business Network.

More than 2,600 entries from companies of all sizes and in virtually every industry were submitted for consideration in more than 40 categories, including Most Innovative Company, Best Management Team, Best New Product or Service, Best Corporate Social Responsibility Program, Best Corporate Environmental Responsibility Program.  W3i will be competing in the New Product or Services of the Year – Computer Services category for Interactive Marketing.

“It took years for W3i’s team to fine-tune the proprietary technology for Install IQ, the installer that drives the success of W3i’s Download Network.  To date we have installed over 250 million applications.  My congratulations to the team for becoming a finalist in the 2009 ABAs,” comments Andy Johnson, CEO, W3i. 

Members of the Awards’ Board of Distinguished Judges & Advisors and their staffs will select Stevie Award winners from among finalists in final judging that will continue through June 3.   Finalists were chosen by business professionals nationwide during preliminary judging in April through early May.

“Despite very tough economic conditions, many organizations and individuals continue to perform well,” said Michael Gallagher, founder and president of The Stevie Awards.  “The results of the 2009 ABAs thus far are a testament to the resilience, creativity, and hard work of American organizations, executives, and workers.”

Details about The American Business Awards and the list of finalists in all categories are available at www.stevieawards.com/aba. 

About W3i
W3i increases revenue, distribution, and engagement for Windows applications and plug-ins. W3i uses a network approach combining the demand for free and trial downloads monetized by the distribution of useful downloads when the consumer is in the download mindset.  W3i’s Download Network uses Install IQ, W3i’s proprietary Windows installer, the first installer to be certified in the TRUSTe Trusted Download Program.  Tested and optimized on over 250 million installs–currently 7.1 million installs monthly and growing, W3i will prove to be a valued distribution partner in growing your application business. To learn more, visit W3i’s Download Network.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about The Stevie Awards at www.stevieawards.com.

Supporting sponsors of The 2009 American Business Awards include High Performance Technologies Inc., John Hancock, Lifelock, RCN Corporation, Softpro, and Ultimate Software.  Media sponsor is the Business TalkRadio Network.  Localization partner of the 2009 Stevie Awards is Lionbridge.

Contact:
Deborah Manthei
320-257-7571
deborah.manthei@W3i.com

During a leading casual game publisher’s recent earnings call, the CFO cited that one of the primary reasons their quarterly revenue fell (Q1 2009 versus Q1 2008) was that they were generating less revenue from distributing the Google Toolbar offer with their downloads.

This is precisely the problem game publishers are faced with when having only a single offer to leverage with software recommendations from their installer, versus a marketplace of third party offers such as those provided by W3i’s Install IQ process. Had this game provider been a client of W3i’s Install IQ platform, they would have been able to recommend other offers with their downloads instead of relying solely on a Google Toolbar, and therefore closed the gap on their lost revenue from users which had now already all received the Google Toolbar offer in the prior year’s downloads.

Other companies with Windows applications should take note of this provider’s challenges, and proactively integrate with W3i before these revenue decreases show up in their quarterly financial numbers.

Today, I attempted to download from this provider to see what business models they were leveraging.

1. $9.99 Monthly Recurring Subscription – The most prominent business model is to get you to register with your credit card for a free trial to their paid membership. You have 30 days to try the membership, after which time you will be auto-billed monthly at $9.99.
   
   To cancel the trial membership, I was instructed to call their 800 number and provide my account number. I wasn’t too enthused that I could register online but was required to make a phone call to cancel. However, the customer support rep was immediately available and didn’t make life too difficult. Overall, I was pleased with their customer support.
2. Display Ads On Website – After subscribing to the free trial credit card subscription, you can then browse their catalog of online and downloadable games. The website has numerous banner ads on display which help them in generating revenues.
3. 60 Minute Try Before You Buy Downloads – Even with a membership I was still encouraged to download 60 minute trials of various game titles.
4. Toolbar and Other Software Recommendations – The first downloadable trial game came with Google offers including a Toolbar and Desktop Search option.

The Google Toolbar, when first opened, spawned an alert offering to change my default search as well as enable PageRank, further driving value to Google.

I tried downloading additional trial games and only one additional software recommendation, for Google’s Chrome Browser, was offered.

This demonstrates that even today the company has not yet diversified its dependence on Google’s very limited number of offers to be leveraged by their software recommendations.

Ryan Weber, Vice President of Corporate Strategy and Co-Founder, W3i, LLC
Entrepreneur and pioneer of Internet marketing focusing on increasing revenue and distribution for digital downloads.

St. Cloud, Minnesota, May 7, 2009 – W3i, provider of marketing solutions that increase distribution, revenue, and engagement for Windows applications, announced today that VoloMedia is now part of W3i’s Download Network (WDN).  VoloMedia, provider of advertising and reporting solutions for portable media, is using W3i’s Download Network to broaden its user base for its iTunes plug-in to grow its panel of users for more effective advertising.

“W3i’s Download Network can be a significant source of new users for growth companies with Windows applications and various types of plug-ins,” said Rob Weber, VP of Business Development at W3i.  “VoloMedia joins a network of application companies in their efforts to ramp up user acquisition at a known ROI.  During the installation process, WDN leverages the demand for popular free or trial downloads by matching them with other download companies seeking distribution, like VoloMedia, giving the user a value-add.”

“W3i’s distribution capabilities are helping us reach our target users,” notes Jeff Karnes, VP of Marketing and Products for VoloMedia. “Their installation and download process is a great way for us to promote our unique iTunes plug-in.” 

W3i used its consultative services to optimize this distribution channel for VoloMedia, demonstrating how using proven techniques to engage the user can increase lifetime value and make their marketing spend more effective.

About W3:
W3i increases revenue, distribution and engagement for Windows applications and plug-ins. W3i uses a network approach combining the demand for free and trial downloads monetized by the distribution of useful downloads when the consumer is in the download mindset.  W3i’s Download Network uses Install IQ, W3i’s proprietary Windows installer, the first installer to be certified in the TRUSTe Trusted Download Program.  Tested and optimized on over 250 million installs–currently 15 million installs monthly and growing, W3i will prove to be a valued distribution partner in growing your application business. To learn more, visit W3i’s Download Network.

About  VoloMedia:
VoloMedia provides a unique combination of products with a nationwide ad sales team to deliver advertising and reporting solutions for portable media, extending the reach and monetization of video and audio podcasts. The company’s products and services are utilized by some of the largest and most well known media companies, including ABC News, FOX News, MSNBC, Washington Post/Newsweek, and Public Radio International in its Business, News, and Politics podcast verticals.  Other VoloMedia content verticals include Entertainment, Health, Music, Sports, Technology, Video Games, and Women. http://www.volomedia.com.

Contact:
Deborah Manthei
Director of Marketing Communications
320-257-7571
deborah.manthei@W3i.com

Jocelyn Johnson
212-924-9500
PR Contact for VoloMedia
jjohnson@gravitas-pr.com

It is always great when you can talk to Internet marketers face-to-face and learn some of their insights first hand.  I attended ad:tech San Francisco this week,  meeting with a handful of top marketers in charge of various types of Windows applications.

Their Windows applications include:  a cutting edge Outlook plug-in, security applications primarily geared for consumer use, various types of utility applications for helping users to get their PC to operate at the best possible level, and a top video player application. Each of the marketers talked to me about their various marketing campaigns, and all of them stressed how important it is to meet ROI goals, especially in light of the current economic condition.

• Paid search is working for many… The marketer from the cutting edge Outlook plug-in stated that since their app is so new to the world, most users haven’t discovered a need for the product category yet and, therefore, there isn’t much search traffic available to market this new application.
• Radio is not worth it… The marketer at the utility application company stated that if he had to do it all over again, he would have never invested into getting a radio advertising campaign off the ground. He said measuring the ROI has proven challenging, and way too much effort for what he gets out of it.
• Co-promotion has some legs… The security application company was working to white label their technology to a handful of very large security companies to ramp up their growth.
• Social marketing is helpful, but too unpredictable… The utility application company has a Windows application with a social marketing strategy, and was in the process of winding down the product because it never got any traction. The cutting edge Outlook plug-in company was quite pleased with the social traction he was getting, but wanted to ramp up faster, and in a more controlled manner. Even successful social marketing campaigns need a spark to light the fire.
• Bundling works… All four of the marketers at these Windows application companies stated that bundling was an area they were going to invest more energy and budget into because the ROI was very measurable and the volume of distribution was very meaningful.

If you have a Windows application, and haven’t figured out how to generate a meaningful ROI by participating in bundling, we should talk.  Contact W3i to learn more. 

About the Author:
Rob Weber is the VP of Business Development and Co-Founder of W3i Holdings.  Rob has over nine years experience developing innovative ways to increase revenue and distribution for Windows applications.

One of the weaknesses of desktop software installers is usability.  They interrupt what should be a consistent, user-friendly web-site or application design.  Software installation is also a great place to recommend other valued software to your users while users are in the download mode allowing you to make additional money.  Learn about challenges, opportunities, and tools so that you can get the most out of your Windows installer.

Most Windows installers add nothing to the user experience.  The boring design doesn’t match the web-site of the provider and has no resemblance to the software that is being installed.  When testing, W3i sees double-digit increases in conversions when keeping an integrated design look between the landing page and the Windows installer.   

For Windows installers, success is measured solely by the technical utility of whether or not the install can complete the software installation process.  User abandonment, user satisfaction, and user discovery (if tracked at all) are not a priority.  Other than a possible “Read Me” file, users are not offered any way to customize their settings or review recommendations for additional software, both common practices for web applications. 

Working with Windows installers for over nine years, I have experience getting users to install software, as W3i has installed over 200 million desktop software applications from hundreds of software providers.  I hope to provide you insight into challenges, opportunities, and tools available so that you have the knowledge to make your installer more productive.

Installer Challenges

Windows desktop installation is typically a specialized skill that few developers have experience with, other than configuring one of the big installation packages.

Developers can face a great deal of complexity with their installer in areas such as packaging, deployment, testing, and management.  These are very important aspects of the installer and have become the dominant focus of available software tools.  This, however, ignores the very important user experience as well. 

As desktop software distribution is increasingly moving from the CD to the Internet, most software tools are retrofitting their solutions instead of building web-based capabilities for optimizing installer design and interacting with the user.  Installers built with the standard tools have the same stale look and feel as software installed on your first Windows 95 computer from CD.

Installer Opportunities

A big shift from CD to Web-based installation is where the user abandons the process.  With a CD, once the user makes the purchase and opens the package, the installation process will not deter her.  In contrast, if the Web installation looks confusing, daunting, guilty of delivering malware, or even not that cool, a user simply clicks out. 

Designers frequently help design the website and software interface, but the installation is usually off limits, making this non-integration feel even more pronounced.  Building an installer that mimics the look and feel of your website can provide a significant boost in completed installations.  See the article W3i posted called, “Creating Consistency To Increase Conversions” (http://blog.w3i.com/index.php/2009/03/06/creating-consistency-to-increase-conversions/).

Utilizing the installation to recommend other software has also become big business.  Apple, Sun, Adobe, McAfee, Symantec, Google, Yahoo, W3i, and many others are all participating.  The simplest example is recommending a toolbar that matches your user interests.  The key is making it relevant to the user.  It is estimated that toolbars generate more than $1 billion of annual revenue, a nice piece of additional business. 

Questions To Ask About Recommending Software Within Your Installer

1. What if the user already has the software you are recommending? 
2. What if you have a variety of software which you’d like to recommend?  How do you pick the right software? 
3. How will adding additional software recommendations in the installer impact the funnel? 
4. How can you track the activity that occurs during or after installation to understand the results of these recommendations? 
5. How can you ensure your software is following industry best practices? 
6. How can multiple software applications be downloaded and installed with a consistent, understandable, process flow for the user?

Installer Tools

There are numerous open source and commercial tools for creating Windows installers (MSI packages) including: InstallShield (http://www.acresso.com/), NSIS (http://nsis.sourceforge.net/Main_Page), and Wise (http://www.symantec.com/business/package-studio).  Tools range in cost from nothing to thousands of dollars.  The commercial solutions are typically sold on a paid-license model.

You can easily spend hours researching software tools available for creating your installer, but it only takes a quick visit to their websites to know how big a business it has become and how complicated it is to license their software tools just for installing–not improving on the user experience.

Most of the simpler tools provide almost no configuration of the navigation, look and feel, or ability to capture response input from the installation experience; and focus on simply solving the technical task of creating an MSI package with appropriate system integration.

The more sophisticated tools typically provide access to an editor which allows you some control over the background image, navigation, and inputs; but not at the level required to reach the optimal level of performance.

W3i used Wise extensively in its past, so prior to writing this article, I spent considerable time researching the most popular tools.  My hope was to uncover some great solutions to enhance design and advertising within the installer.  I really struggled and found my quest led to more questions than answers.  I began to appreciate the value that these tools provide for the technical aspects of building your installer, but they still fall short on providing for those interested in design or advertising. 

W3i built a proprietary Windows installer, InstallIQ, after the frustration we had using Wise, to implement our installers need for design and advertising.  Wise, I believe, is characteristic of all the software tools currently available.  They do not cater to those with a significant appetite for design and advertising.  Only through extensive investment in tweaking their code can you develop something that is functional.

With InstallIQ, our installation is as sophisticated as many websites.  We have total creative control and also a rich set of decision-making data that you would expect from a website.  The software tools typically allow you to turn them silent, which essentially means you can disable any dialogues/messages to the end user and rely instead on something else to manage this.  At W3i, we found it very effective for our system to manage the user experience, including advertising through software recommendations, and continue to leverage the best available software tools to manage the other aspects of the software installation. 

InstallIQ is available to software publishers.  Because of the ad-supported focus, W3i’s clients are paid based on the performance of the software recommendations made through their distribution.  This focus on performance is what aligns W3i’s interest with its clients.  For more information, contact W3i.

Ryan Weber, Vice President of Corporate Strategy and Co-Founder, W3i, LLC
Entrepreneur and pioneer of Internet marketing focusing on increasing revenue and distribution for digital downloads.