The Challenge
Going live with an advertiser’s offer is only the beginning when distributing through the W3i Application Network.  As with landing pages, the challenge is to optimize the critical elements so that ROI is optimized.      

The Solution
W3i provides consultative and testing services for advertisers to increase acceptance rates.  One of the first things we look at is the disclosure screen itself.  The disclosure screen is the screen shown to the user within the installation manager, InstallIQ, that discloses the required information about the application.  Ultimately the goal is to improve acceptance rates.  It works like this, W3i mocks up multiple disclosure screens based on the findings of previous tests.  W3i runs tests on the disclosure screen mocks showing the various screens to users to determine which one has the highest acceptance rate.  W3i replaces the original disclosure screen with the one that performs the best. 

The Results
An example of a disclosure screen test that W3i recently ran was for a security application.  There was a 6.45% gain in acceptance rate with one of the versions tested. Needless to say, that version was rolled out.

Here are some things that W3i found to perform better in terms of improved acceptance rates with disclosure screens, but ultimately testing can only determine what works best for each particular application:

• Illustrating what the software does instead of having multiple useless graphics
• Having the copy left aligned
• Showing the functionality of the applications simply
• Trying to limit the amount of information on the screen to avoid crowding

Following is an example of these tips at work on an internal W3i product disclosure screen:

The top image is a control disclosure screen for one of W3i’s internal products.  The bottom image is a test version that had a 2.48% improved acceptance rate.

Find Out More
To learn more about optimizing within the W3i Application Network, contact Nicole Przybilla at nicole.przybilla@w3i.com or call 320-257-7500 ext. 1020.

Nicole Przybilla, Account Executive, W3i, LLC
Nicole focuses on growing W3i business relationships, making sure the client has what they need to help them be successful. If they aren’t happy, she isn’t happy. 

Marketers are challenged with how to grab people’s attention and how to keep it.   Software marketers are no exception.  Of course, given the nature of software applications, software distribution campaigns can become more creative than your typical “durable” product. 

With the recency of the Super Bowl, I remember the one-time-only showing of the Orwellian Macintosh ad, which generated considerable interest in Apple’s Macintosh; but there are more light-hearted examples than 1984.

• Thanks to LimeWire for some search power and a new recipe combination

When LimeWire launched their application, the LimeWire team dressed up in bright green clothes and gave out jars of Nutella, with a Limewire.com sticker on the top, to students at NYU.  They only gave out a few hundred jars, and things grew virally from there (100 million downloads and counting).   I have one question, what would Nutella with a squeeze of lime taste like? (find out here)

• I learned the word “ubiquitous” and got my first taste of the internet at home from AOL

As the price of copying a CD went down, (and I am sure a volume discount was involved), the world saw the AOL free-trial CD as the new software distribution model.  Not to mention some great artwork.

• The perfect tag from Apple

If my sources are correct, the reason Apple is Apple is because no one was coming up with a name, and since apples were Steve Jobs favorite fruit, and, for lack of a better option – ta da.  Putting aside the tribulations with Apple Corps and anything musical from Apple Inc., how great is that name now? There’s an app for that, from Apple.   It is almost like they planned to write software and mobile applications from the very beginning.

• Jerry Seinfeld for Microsoft (and the memorable butt wiggle)

Ummmmm…. yeah, moving on….

• CNN’s exposure of the gullibility of the of the United States

I personally don’t believe this was an advertising campaign to increase software distribution, rather a hard-hitting undercover story revealing that people BELIEVE everything on the internet is true.   The comments really drive it home.  Either way, it caught my attention.  The concept is a silly low budget commercial featuring two guys who created the ZapNewsApp  being foiled by the much better CNN News App.  If you believed there really were two guys being wronged, I am sorry to be the one to break the news to you.

• Digsby Gains Awareness by Advertising on New York Garbage Cans

Digsby created a great following by building an avid community and an interesting ad campaign with eye-catching artwork on garbage cans lining New York’s busy streets.

Ultimately, every one of these companies achieved great distribution for their software, whether we thought their marketing campaigns were silly, lucky, or something else.  If you are looking for a unique distribution model for consumer software, check out W3i.  

Kristin Oberhaus, Product Manager, W3i Holdings, LLC
Kristin has over 13 years of product management experience and is a certified usability analyst. She is an avid believer in pragmatic marketing.

On a regular basis, it’s important to take a look at the application user experience and truly try to understand the value delivered to users.  When this topic comes up, some questions arise:

1. Since this is so subjective, how does one accurately measure value? 
2. How can you be sure your marketing is properly conveying value to end users?
3. How can one quickly and easily measure value?

There are a variety of ways to determine value; listening to your users is a big one, revenue generation can give some insight, but when asserting the value that an app communicates and subsequently provides, there must be a quick and easy way to measure value.  For this reason, we’ve created a tool called the Application Value Matrix.  Two performance indicators are used to determine the value that is communicated and delivered to users: attrition, which is the rate users uninstall an application, and acceptance, which is the rate users decide to download/install an application.  By plotting these two performance indicators, you can easily gauge how well you are communicating and delivering value, understand how these two metrics are related, and subsequently take action to improve.

The Application Value Matrix is divided into four quadrants:

1. Valued:  High Acceptance, Low Attrition
2. Misinterpreted Value:  High Acceptance, High Attrition
3. Unrepresented Value or Niche:  Low Acceptance, Low Attrition
4. No Value:  Low Acceptance, High Attrition

I challenge you to plot your apps onto this matrix.  By doing so, you can determine certain action items necessary to improve the value communicated and/or delivered to users. 

So, what does each quadrant mean?

Valued

This quadrant embodies effective value communication and delivery to users.  Users understand the value that the app provides up-front, thus there is high acceptance of the application.  Users value the application as they use it, thus there is low attrition.   Even if your application falls into this quadrant, it’s important not to stand still.  Continue to deliver value to end users through consistent improvements and by being the best of your breed.  Also, remember that delivering value does not mean piling on new features or adding unnecessary complexities.

Misinterpreted Value

Apps that fall into this quadrant have high acceptance and high attrition.  So what does this mean?  One of two things:  first, it could mean your marketing campaigns communicate value that fails to be delivered to users, thus causing high attrition.  If this is the case, look at your marketing assets and adjust the communication so it properly conveys the true value your app provides.  Second, this could mean (and this is probably rare) that your app is a victim of the “hype machine”.  Perhaps you have a lot of positive press about your app, causing a lot of people to download your application.  However, upon using it, a large percentage of users find that it’s just not for them.  Maybe it does deliver value to a subset of users, great; but seek to understand why the majority did not find value in your app.

Unrepresented Value or Niche

Apps that find themselves in this category have both low acceptance and low attrition.  Again, this can mean one of two things.  First, it could mean that value is not effectively communicated to users.  Look at your marketing campaign and enhance the messaging so it truly communicates the problems your app solves for users.  Second, this could mean your app is niche.  A certain subset of users wants your application and this subset truly values your application.  If this is the case, formulate a plan to enhance your application to improve acceptance for new personas or markets. 

No Value

The meaning of this quadrant is fairly intuitive.  Very few users download your application and of those who do download it, have high attrition.  The good news is that in this quadrant, you have nowhere to go but up.  Ultimately, you need to focus on the value your app provides first before you look at enhancing your marketing assets.  This is not a “chicken or egg” scenario.  There is only one thing that can come first and that is delivering value.  Once you have achieved this, you can quickly follow up by improving value communication for a one-two punch.  To improve value delivery, ask yourself some questions:  Are you properly engaging users?  Are you truly solving a problem that exists in the market?  Is your app easy to understand and use?  Did you design it with yourself in mind and not your users?

I hope you find this tool useful as it is important to effectively create and communicate value.  This tool is not meant to substitute other important ways to measure the value your app provides, such as user feedback and other various performance indicators.  The Application Value Matrix is intended as a supplement, used to quickly and easily identify areas for improvement.

Eric Montag, Product Manager, W3i, LLC
Eric is a Pragmatic Marketing Certified Product Manager and uses his experience in internet marketing to lead the charge in product research, planning, and execution from both a consumer and business standpoint.  

As you know, W3i gives users access to a wide catalog of applications on a variety of unique sites. At the same time, we also create value by connecting users to other apps they might find useful, interesting or relevant during the installation of these applications. As a clear investment in our application network, content discovery and furthering distribution opportunities for our advertising partners, I have the pleasure of announcing the release of a new internal product called Integrated Content Network.

Integrated Content Network (known internally as ICN) improves content discoverability through increased content availability and dynamic categorization on our sites. This benefits both users and advertisers. Users will discover more applications to download thus leading to greater distribution opportunities for our advertising partners, getting more of their applications in front of more potential users. Visit the freshly redesigned Freeze.com to see our first site powered by ICN.

But there’s more: ICN also increases internal efficiencies by leaps and bounds, allowing us to ensure we stay on top of application trends and seasonal changes. Couple that with ICN’s real-time site updates and we’re set to meet users’ needs with great speed.

ICN has a bright future. We have some great things in store for it, providing even further benefits to our partners and users. When these improvements are ready to be rolled out, you’ll be sure to hear about it.

As W3i moves forward, now is a better time than ever to become part of our application network. ICN is a perfect example of our investment in improving user experience and increasing distribution opportunities for advertisers. Looking for distribution for your app or monetizing your current traffic? You’ve come to the right place.

Eric Montag, Product Manager, W3i, LLC
Eric is a Pragmatic Marketing Certified Product Manager and uses his experience in internet marketing to lead the charge in product research, planning, and execution from both a consumer and business standpoint.

New York is exhausting compared to central Minnesota, but I love the passion for Internet marketing one finds at ad:tech. It always regenerates me.

If you didn’t make it this year, here are some of the trends that I picked up on for Application Marketers:

1. Mobile – The talk is mobile. The slow-up is facilitating the transfer of money and getting found (distribution).
2. The Cloud – Creating opportunities for open-source application developers. Cuts down on overhead costs.
3. Generating revenue from content – Consumers seek knowledge; deliver value in your application and they will follow.
4. Social is here to stay; it pays to really listen. Multiple tools are available for listening. How many do you use?
5. Increased spending in digital. Combining digital with traditional media can double response rates (per Rod Lehman of HP Software). Be adventurous—think application, it’s a powerful engagement tool. http://www.adtechblog.com/blog/detail/marketing-3.0building-great-brands-in-the-digital-age/
6. App discussion: “Branded apps are not marketing”:
   • Again, apps need to have utility—they must serve a purpose. User’s app interests vary by geography. In US, consumers like social apps; in India, productivity apps rule.
   • 64% of mobile users are open to seeing advertising on their phone(per GetJar); advocating for the free model.
   • Apps offer incredible engagement.
   • Mobile another touch-point.
   • Measuring success through number of downloads, returning traffic, and engagement.
     http://www.mobilemarketer.com/cms/news/database-crm/4579.html

What do you think the latest app trends are? I appreciate your comments—now back to my emails.

Donny Snyder, Business Development Manager, W3i, LLC
Donny uses his experience and excitement for the internet industry, along with W3i’s Application Network, to provide distribution and monetization solutions for content providers.

As a product manager, when doing market research, I always come across interesting articles, blogs, and other media that are worth sharing with others. What I want to do today is share three of my favorite YouTube videos that really made me think critically about how to build application experiences that users love. So sit back, grab some popcorn, and soak in the shared knowledge.

1. Understand your users
   Google set out to understand how many people knew what a browser was. If this video teaches you anything, it’s that if you are involved in this space, you probably know much more than the majority of your users. Building a connection with your users might mean you have to break down barriers. Understand them and speak in their terms. The result is a pretty fun video that shows the barriers Google has in place when trying to increase adoption rate of Chrome:
2. Embrace social; it’s huge and it’s important
   No way around it, social media is huge and is no fad.  Watch this video to grasp its enormity.  Then, brainstorm how to build social media and features into your applications and marketing plan.
3. Obsess over customers, invent, and think long term
   Jeff Bezos, CEO and founder of e-commerce site, Amazon, describes what he’s learned over the years about providing a great service.  All of the items that Jeff reviews can be applied easily to building a great application that users love:

If anyone has favorite videos that speak to anything remotely related to the Windows application marketplace, feel free to share in the comments!

Eric Montag, Product Manager, W3i, LLC
Eric is a Pragmatic Marketing Certified Product Manager and uses his experience in internet marketing to lead the charge in product research, planning, and execution from both a consumer and business standpoint.

How to Avoid the Video Game Dead Pool

As the economy continues to slide, consumers are holding on to their money more tightly than ever. They want the entertainment value of online games but are reluctant to pay for it. This has put a tremendous strain on game publishers, who in the recent past have been compelled to explore ad-supported business models that offer games for free. This has helped minimize the risk of developing and marketing a game that ultimately ends up in the video game dead pool, but questions still remain whether meaningful money can be made.

The fact is, assuming that only around 2% of users convert to paying for a game following a free trial, then money is left on the table, because there are alternatives to the try-and-buy model for game marketing with which revenue can be earned from the other 98% of the traffic. These alternative business models for online games include: in-game ad model, ad-supported installer model, and the alternative-payment model.

In-game Advertising
Using computer and video games to deliver advertising is becoming an acceptable business model as big brands are testing it as a way to reach elusive markets. According to eMarketer, in-game advertising spending grew from $295 million in 2007 to $403 million in 2008—a growth rate of over 36%. By 2012, that figure should reach $650 million. Meanwhile, IGA Worldwide1 research shows that 82% of consumers feel the games are just as enjoyable with ads and 66% feel that the ads are not intrusive. Some of the top in-game advertising companies are:

1. Massive Incorporated
2. Double Fusion
3. JOGO Media
4. IGA Worldwide
5. NeoEdge Networks (casual games)

Although in-game advertising is growing, it can be difficult to execute and has a long payment cycle. For it to work, the creative must fit seamlessly with the game theme and not deter from gameplay. Additionally, users must spend considerable time playing the game for your ad revenue to build up.

Ad-Supported Installer Model
The W3i Application Network (AppNet) is a new revenue stream worth considering. AppNet is a network of companies with downloadable content—including downloadable games. A unique Windows installer, Install IQ (certified in the TRUSTe Trusted Download Program) is used during the installation process to offer the user a value-add of additional software—in categories like trialware, search, and e-commerce applications. AppNet requires minimal in-house resources, and you can start earning quickly once Install IQ is in place and new users install your games. Since users see ads only during the installation of your game, they have no interruption during gameplay. Additionally, since all of the revenue activity happens during the installation, the actual gameplay itself is not affected. For each qualified installation, the W3i partner receives from $.50 to $1.50.

Jenkat Games launched its downloadable game player in March 2009. With its success, Jenkat ramped up distribution, increasing install volume by 2,991% from its launch of individual game titles in January 2007. Malcolm Michaels, President of Jenkat Media, Inc., predicts that the company’s Jenkat Game Manager will grow to over 100,000 monthly installs by the end of 2009 fueled by W3i’s monetization capabilities. In addition, each game-manager install represents the opportunity to market and install multiple games, leading to millions of additional installations.

Alternative Payment Model
Companies like TrialPay (www.trialpay.com) offer a third option: the alternative-payment model. With TrialPay, a user can purchase your game or virtual currency by completing one advertising offer, such as subscribing to Netflix, buying jeans from Gap, or sending flowers from FTD. The advertiser pays for your game, which you then give to the user for free. Although the game is not technically “free” in this scenario inasmuch as the user must make another purchase in order to receive your game, it does represent another way to monetize those who might not otherwise pay to play your game. Playfish, one of the world’s largest and fastest growing social games companies, uses TrialPay to increase virtual currency sales. For example, in the weeks leading up to Valentine’s Day, Playfish let users get free virtual currency by sending flowers from FTD—and significantly increased sales.

Conclusion
Use creativity in your marketing plan by reviewing alternative business models. Many business models can be combined to give your bottom line an additional lift. For example, W3i’s Application Network can be layered onto other business models like trial and in-game advertising. Users respond to ads for “free” games. Why not put the power of free to work for your game while using an alternative revenue model to keep your company out of the dead pool?

Josh Fiedler, Business Development, W3i
Josh Fiedler is the Business Development Manager at W3i, a provider of integrated desktop and browser marketing solutions.  His expertise is in increasing revenue and traffic for downloadable games and utility software.

I returned from Boston last week after attending my first Software Industry Conference (SIC).  In this post I wanted to share with you some general information about the conference, the buzz, and information about W3i’s participation to keep you up to date with what transpired.

General Information

• The conference was held at the Boston Marriot in Quincy from July 16th to July 18th.
• Attendance was down a bit with an estimated 200 attendees (attributed to the economy).
• Cost was only $269 at the door and as low as $229 if you registered early enough!  The organizers aim to keep costs down so that even small publishers can afford to attend.  The cost of admission includes a full conference pass, breakfast each day, food in the evening at events, and one luncheon.
• Though inexpensive, the conference is packed with things to keep you busy including educational sessions, exhibit night, networking events, and the Shareware Industry Awards.

The Buzz

• There was quite a bit of buzz around the topic of business models.
• Free and paid models were discussed including very innovative approaches at improving performance with both.
• The dominant model is definitely paid shared by participants and their service providers.
• Publishers were very focused on a paid only model and hadn’t considered a hybrid model, which would leverage both paid and ad-supported options.
• The hybrid model though may satisfy the greatest number of users.  I found an article on how online music is being impacted by free ad-supported alternatives and I thought this was a great parallel to how publishers might want to consider hybrid models with downloadable software.
• I was excited to learn of a few publishers that were willing to participate in hybrid model trials to explore this further.  This may include both high and low converting shareware titles mixed with the ad-supported solution offered by my company.  I hope that we can complete these trials and share our findings at a future date through a subsequent blog post.

W3i’s Participation

• I gave a presentation titled “Increasing Your Bottom Line through Leveraging an Understanding of User Engagement”.  In my presentation I highlighted suggestions and examples of how application publishers are improving user engagement from initial discovery all the way through the complete customer life cycle.  By pleasing the user, you get the same benefits as if you just focused on revenue, only easier.
• My twin brother Rob spoke about How to Squeeze More Money from Your Apps in his presentation which detailed various business models.
• W3i announced a new product at the conference, 3quency, which aims to provide a better custom toolbar solution.
• W3i had a table at exhibit night which was the highlight of the trip for me.  For 3 hours a room was filled with conference attendees.  Here is a picture of me juggling in front of our table.
  

For any shareware providers interested in exploring a hybrid business model which includes ad-supported services provided by W3i, please contact us and we’ll discuss the details further.

I hope this wrap-up keeps you in the know and better yet drives you to attend next year’s conference in Dallas, which I hope to attend.

Ryan Weber, Vice President of Corporate Strategy and Co-Founder, W3i, LLC
Entrepreneur and pioneer of Internet marketing focusing on increasing revenue, distribution, and engagement for applications.

The ultimate goal of a download process is to increase conversion rates and ultimately overall revenue. The download process involves several steps and a user can easily get distracted or uninterested and cancel out of the process at any time.  Informing the user is vital in keeping the user involved in the process and committed to downloading the product.  Below are a few tips on how to better inform users and in the end, increase acceptance.

Limit the path
Too many options can sometimes become a bad thing.  Creating limited paths for users has definitely become a trend in the marketplace, especially when there is a specific conversion goal in mind.  The more focused a landing page or offer creative becomes, the easier it is for the user to find what they are interested in.

Reduce the friction
Users are not going to accept any offers if they don’t feel comfortable with the product they are downloading.  In order for them to feel comfortable, they need to understand it.  Educational graphics illustrating key functionality in one simple step increases user confidence.

• Bullets are an effective way to emphasize copy that highlights benefits and features
• Slightly larger font and bolded headlines tend to work the best
• Left aligned copy is the easiest to follow – the eye naturally reads from left to right, top to bottom

Create Consistency throughout the process
It is important to make the entire user experience consistent.  This can be done by using similar keywords in your text ad campaign, landing page and installer. Another way to create consistency is by using similar images and design elements throughout the download process. By having a consistent process, the user is more comfortable that they are ultimately downloading what they came in for.

Optimization Test Examples: W3i has tested out several of these concepts and have seen positivie results. Below are a couple of examples, one shown on a landing page optimization and one on an installer optimization.

Landing Page:

Results: The new landing page provided a significant lift in EPC (earning per click) of 7%. Completed downloads also increased by 10%.

Installer:

Results: The new installer provided a significant lift in EPC (earning per click) of 7%.

Increasing conversions is necessary for W3i to help its clients be successful. These are just a few of the several ways to provide a better more consistent experience for users.  At W3i we focus on creating great user experiences as defined by the user.  Testing and optimization is a direct feedback mechanism for users and in the results above it is clear that users prefer a consistent, frictionless experience.

Jessie Golombiecki, Marketing Specialist, W3i
Jessie uses her experience in internet marketing, graphic design and testing to lead the charge in marketing management optimizing all touchpoints with consumers.

As the social stream (Twitter, Facebook, et al.) grows and becomes more dynamic, the state of software applications has never been healthier or more exciting.  And the cool thing is that the growth of social media and applications is a mutual one.  The social stream has become the driving force behind the creation of new, innovative applications — apps continue to enhance, expand, and increase accessibility of the social stream.  Let’s take a quick look at how social media has bred new applications, and been integrated into others, now and in the future.

There’s no way around it: social media entities breed applications.  Just look at Twitter.  Out of nowhere, an app vertical specifically geared towards making the Twitter experience more dynamic was born.  For those Wakoopians out there, just search for Twitter and you’ll be presented with 230+ application results. Mind you, these are only desktop and web apps; this doesn’t include mobile. A lens on Squidoo lists 275 unique desktop and web apps for Twitter alone.   iLounge has a great article on all of the iPhone’s 30+ Twitter apps you’ll find in the iTunes App Store.  And that’s just Twitter.  There were tens of thousands of Facebook web apps created since their Facebook platform was launched in May 2007.  When the next social media giant is born, expect a deluge of apps to enhance its experience.

The integration of social media into current apps and the merging of communication vehicles to include social media are also important effects to acknowledge.  Digsby provides an elegant solution that merges IM functionality with Facebook, Twitter, MySpace, and LinkedIn integration.  Oh yeah, their app supports email notifications, as well — pretty cool.  The newest version of the Flock browser includes new social features like Twitter search, drag-and-drop tweets, Facebook chat, etc.  Until recently, I couldn’t send tweets into Evernote for safe-keeping.  Now I can.  These are just a few select examples; there are many more.  I expect to see social integration in applications to progress, providing users with more seamless experiences.

Other apps could improve their leverage of the social stream in new ways.  Feed readers should beef up support of the social stream.  They should stop seeing themselves as RSS aggregators by taking a hint from FriendFeed and start seeing themselves as streamed information aggregators (FeedDemon is starting to with the new pre-release 3.0 version). The lines between how and what is streamed should progressively blur.  Productivity apps could leverage the social stream in their help section; instead of searching forums for answers, what if I could open up “social help” and leverage the stream for problem solving without ever having to leave the application? I want the social stream to flood over my illustrations in Photoshop so I can receive real-time critiques.  I don’t see how any application publisher can ignore the power and influence of the social stream and the impact it has on in-application user engagement.

In my eyes, the effects of the social stream on application use are just beginning. Assuredly, we will see more dynamic ways to connect people, share content, and democratize information — all in real-time.  Twitter and Facebook are current examples of how social media breeds application verticals through easy-to-use, open platforms and how applications enhance the experience of these core social services.  This relationship will continue to mature as the walls around social networks crumble, providing users with new applications that do more to exponentially enhance and expand the social stream.

Eric Montag, Product Manager, W3i Holdings, LLC
Eric uses his experience in graphic design, mobile, and internet marketing to lead the charge in product research, planning, and execution, from both a consumer and business standpoint.